Job Details

FACILITIES OPERATIONS SERVICE CENTER DISPATCHER, Facilities Management & Planning

Position Number: 6267386
Location: Boston, MA
Position Type: Facilities Management

FACILITIES OPERATIONS SERVICE CENTER DISPATCHER, Facilities Management & Planning

Job Description
FACILITIES OPERATIONS SERVICE CENTER DISPATCHER, Facilities Management & Planning

Category
Charles River Campus --> Professional
Job Location
BOSTON, MA, United States
Tracking Code
25500876930530
Posted Date
5/30/2025
Salary Grade
Grade 46
Position Type
Full-Time/Regular

This is an Overnight position. The Facilities Operations Service Center Dispatcher serves as the central point of contact for all facilities-related communications, both emergency and non-emergency.

This role operates on a 24/7 basis, including after-hours, weekends, and holidays, ensuring continuous support for all facilities operations.

Key responsibilities include receiving, documenting, and dispatching service requests and trouble calls to the appropriate trades, custodial, or management personnel. The Dispatcher utilizes a computerized dispatch system to manage activity logs, create work orders, and maintain accurate documentation of all communications and actions taken.

Required Skills

Dispatchers are expected to answer calls professionally and ensure each issue is addressed thoroughly and efficiently.

They are responsible for:

Creating and managing work orders.
Maintaining accurate activity logs and documentation.
Communicating relevant information via email to appropriate stakeholders.
Notifying management staff of serious issues in a timely manner.
Coordinating external service calls when necessary.

In addition to call handling, Dispatchers monitor a range of automated alarm systems (e.g., HVAC, electrical, fire alarm, and plumbing). Upon receiving alerts, they assess the situation, initiate the appropriate response, and ensure that all information is logged and communicated to the relevant personnel.

Dispatchers also play a key role in emergency communication, including the issuance of facilities-related emergency notifications via systems such as Everbridge. They are responsible for assessing and directing the initial response to facilities-related emergencies, ensuring effective communication with Facilities Management and the broader university community.

This position requires excellent communication, multitasking, and decision-making skills, as well as the ability to remain calm and professional under pressure.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.

Required Skills

Job Location: BOSTON, MA
Position Type: Full-Time/Regular
Salary Grade: Grade 46

To apply, visit https://jobs.silkroad.com/BU/External/jobs/315476