Job Details

Associate Director of Facilities
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Position Number: 5148183
Location: Boone, NC
Position Type: Facilities Management

Associate Director of Facilities

Department: University Housing-Operations - 325100

Minimum Qualifications
Bachelors degree and two years of direct experience in facilities management or masters degree Seven years of progressive full-time experience in facilities management Experience supervising full-time staff Excellent communication skills as demonstrated in the application materials

License/Certification Required

Preferred Qualifications
Masters degree in related field Experience with crisis management and student counseling or advisement Experience in Residence Life, Administration/Assignments, and Facilities Demonstrated experience working collaboratively Experience serving on-call Experience with data collection, research, assessment, and data informed decision-making

Essential Duties and Responsibilities
University Housing is seeking a dynamic, collaborative, and talented Associate Director that will foster an environment in Facilities by promoting the departmental core values: caring, inclusiveness, learning, innovation, dedication, and integrity. The Associate Director provides leadership, fiscal management, strategic direction, and assessment for a comprehensive facilities program that serves the needs of 6,150 students in 18 residence halls. The Associate Director is responsible for providing oversight in the following major areas: staff recruitment, selection, training, development; supervision and evaluation; crisis management and emergency response; policy development and implementation; capital improvements; preventative maintenance; project management; large-scale schedule coordination between teams; technology integration; and relationship development with internal and external partners.
The Associate Director is responsible for providing leadership and support in the following areas:
Working with Staff

Conduct weekly one-on-one supervision meetings with direct reports.
Provide oversight for the recruitment, selection, training, and evaluation of staff.
Build strong and effective working relationships with Facilities Staff at all levels.
Assist staff in scheduling of work, safety compliance, purchasing and inventory management.
Meet regularly with staff in the other areas of Housing.
Plan and provide oversight for regular professional development activities for staff.
Facilitate and foster an environment promoting the departmental core values: caring, inclusiveness, learning, innovation, dedication, and integrity.

Administrative, Personnel, and Business Functions

Provide leadership and evaluation of the strategic plan and goals for Facilities.
Serves as the fiscal manager of the Capital budget and oversees other unit budgets, working closely with supervisors and the Budget Officer.
Develop and maintain outside service contracts with vendors.
Work with vendors, supervisors, and the Budget Officer to bid or negotiate contracts for service contracts.
Serve as the approver for staffing, programming, travel, payroll, etc.
Oversee and update the cost guide for damage billing purposes.
Engage with students, faculty, staff, and university constituents with varying backgrounds, perspectives, education, and skill sets.
Connect and meet with students, parents/guardians, and families.
Coordinate assessments, working closely with the Director of Student Affairs Assessment.
Develop and refine administrative policies and procedures.
Oversee work groups, task forces, and collateral assignments.
Build collaborative partnerships with University departments and the community.
Prepare and generate reports and summary documents for university constituents and Director.
Stay abreast of trends in Housing/Facilities, Higher Education, and Student Affairs through membership in professional associations and conference attendance.

Facility Management

Integrate the mission and goals of the department into the facilities management to create a safe and supportive student living and learning environment.
Coordinates team (maintenance, housekeeping, support services, and fire/life/safety) schedules to fit the departments operational and customer needs.
Provide direction and coordination of facilities operations, including capital renewal plan, building maintenance, interior design, inventory control and furniture replacement.
Conduct ongoing evaluation and allocation of resources, plan procurement accordingly.
Engage staff in data collection, research, and assessment to foster data informed decision-making.
Recommend facility updates, improvements, and changes to supervisor and departmental leadership team based on comprehensive understanding of financial and operational data.
Contribute expertise in facilities management and serve as a resource on campus-wide committees, studies, and reports
Serve on committees and teams to plan for future facilities to meet student needs.
Recommend solutions to issues with far reaching impact.
Incorporate student leaders into facilities decision-making, such as lobby hall furniture selection.
Responsible for business continuity planning and recovery efforts related to residence halls.
Assess and develop safety procedures in relation to overall agency/university safety policies applicable to trades areas supervised.
Obtain input from other supervisors for those safety matters requiring development of in-house safety rules.
Schedule summer turnover with facilities supervisor and other housing leadership for buildings to be cleaned, repaired, and returned to use for the academic year.

Technology and Systems

Utilize a variety of technology and systems to complete job duties including: StarRez, Banner, PeopleAdmin, Google Suite, AiM Work Order System, Purchasing Card System, YoMart, etc.
Incorporate technology into trainings, professional development sessions, and team meetings.
Create and organize the facilities team drive to provide key resources for staff in all areas.
Serve as an advocate for the use of technology as a possible solution for challenges the department and customers face.
Review opportunities to provide services to students and families through contracted services and provide recommendations to departmental leadership.
Coordinates the funding of technology initiatives with departmental leadership and Information Technology.

Care and Crisis Response Functions

Serves as a primary customer contact for student and family concerns related to facility concerns in the residence halls, managing customer concerns from initial contact to resolution.
Work with supervisors to read, respond to, and resolve information from Incident Reports.
Prepare and update the Facility sections of the Crisis Management Manual.
Manage updating and replacement of on-call phones.
Share and update the on-call contact list and calendar.
Follow up with students and staff related to on-call incident reports.
Participate in University training and committees related to student care and concern.
Serve on the Housing Leadership On-call rotation with the Director, two other Associate Directors, and three Assistant Directors in Residence Life.

Work Schedule/Hours:Mon-Fri, 7:30am-4:30pm with some night and weekend commitments. Position serves on-call in 7 person rotation.
Suggested Salary Range: $90,000 - $99,000
Closing Date: 4/14/2024
Open Until Filled: No
Evaluation of Applications Begins: 04/08/2024
Proposed Date of Hire: 06/03/2024

To apply, visit https://appstate.peopleadmin.com/postings/45299

Appalachian State University is an Affirmative Action/Equal Opportunity Employer. The University does not discriminate in access to its educational programs and activities, or with respect to hiring or the terms and conditions of employment, on the basis of race, color, national origin, religion, sex, gender identity and expression, political affiliation, age, disability, veteran status, genetic information or sexual orientation.